Saturday, March 13, 2010

Possibly The worst Customer Service in North America

So to make a very long and drawn out process short. It was one year ago yesterday that I bought into Kevin Murase's Lightweight Crank Pulley group buy on None of the paying customers have received the part to this date. Nor will he publicly give any information on it's whereabouts. It has been one story after another on how this shop and that shop aren't working out.

If you care to read all about it you can read it here. TSM Pikachu = Kevin

Here is the latest

Originally Posted by Email Sent,
From: GhostAccord
Sent: Friday, March 05, 2010 1:04 AM
To: Kevin@gen5alive; Brian@gen5alive; Allen@gen5alive; sales@gen5alive

Subject: Parts Inquiry

Good morning everyone,

Just wondering if there are any updates on the production of the light weight crank pulley yet.

Any information you can pass on would be greatly appreciated.




Is your shop number still 562-229-9131?
And to my astonishment he actually replied.

Originally Posted by Email reply,
From: Autosport sales
To: GhostAccord
Sent: Friday, March 05, 2010 7:28 PM

Subject: RE: Parts Inquiry

Mark, Yes our office is that shop number, I recently went through a couple upgrades on our office line.

I’d much rather not discuss this over email, could you give me a call perhaps? This is just due to the nature of the transaction and I’d much rather talk to you over the phone rather than just shoot you a blind message.

-Kevin Murase

Gen5Alive Autosport, President

13429 Pumice street

Norwalk, CA 90650

To me this actually sounded like he wanted to talk about what is going on with this part that is now over a year into production?????? On March 10th at 11:32 PST, I placed a call to Mr. Murase's place of business. There was no answer, Therefore, I left a short and polite message with my Name, phone number, with the area code, and to what the call was in regards too. I than asked him to return my call. As of tonight, 3 days later, I still have not received a phone call from him.

I guess it's time to start hounding the brains behind this parts production as well. But then I've been hearing that getting in touch with **** has been kind of hard lately as he's very busy. I highly doubt that Kevin's store/shop is so busy he can't return a phone call.

Oh well I'll wait the weekend and give them both a call on Monday.

**** I will leave this persons name out for now until I give them a chance to answer my questions. Even though I have sent them & their sales representatives numerous emails. too which I have received no replies.


  1. File a complaint with the BETTER BUSINESS BUREAU immediately. You and everyone else who has purchased one.

    Notice how he has NO problem or delays talking with you BEFORE you pay him? Then AFTER he cannot be contacted and instead his "assistants" will contact defending him.

    File a complaint. Get your money back. Let his terrible business operation have to deal with the Better Business Bureau.

  2. I filed a complaint with the BBB today. Just have to wait and see what happens I guess.

  3. Won't do any good. I've been there done that already and got nothing.


    96F22B1Accord - Aaron

  4. Hi, please contact me. I know his whereabouts and maybe we can work together. I live 20mins from him

  5. Sorry my email is or you can reach me at 310.466.8441. My name is Ryan

  6. Thank you for the offer Ryan. This was over 6 years ago and I just let it go. Karma will deal with him!