The worst Customer Service in North America. Update!

Kevin sent me another email last week apologizing for missing my call, accompanied by an excuse for not returning my call.

Here is his latest response;

Quote:

Originally Posted by Email received From: Kevin To: GhostAccord Sent: Monday, March 15, 2010 6:06 PM Subject: RE: Parts Inquiry Hi Mark, I missed your call the last time as our vehicle was hit and I was out of the office. I will endeavor to contact you in the next couple days. - Gen5Alive staff 13429 Pumice street Norwalk, CA 90650 562-229-9131

And do you think he called me?

Not a chance. I find it funny that this email was sent the day after I originally posted this complaint on my blog. Wonder if I'll get another apologetic email after he hears about this one.

Cheers

March 26, 2010, Update!

So I talked to the nice folks down at Bisimoto Engineering this morning.

This is the information I was given by Bisimoto Engineering,
Bisimoto Engineering was approached, around this time last year, by Kevin Murase of Gen5Alive to price the production of a Light Weight Crank Pulley for the F22 engine. Kevin was given a price per unit & the minimum number of units required to get that price. Kevin was not satisfied with the cost and went no further in pursuing the production with Bisimoto Engineering.

It took me a year to get that answer, in the end it was 1 phone call a year after the fact. Why couldn't anyone tell me that 8 months ago? Oh well now at least I know Bisimoto Engineering has nothing to do with this Gen5Alive scam. Now I will go back to my pursuit of my measly $160 from Kevin Murase & Gen5Alive.

Again I apologize for bringing Bisimoto Engineering into this. I still have never talked to the guy personally but his staff was very informative and courteous.

Thank you for clearing this up.


April 27, 2010, Update!

I just got off the phone with Kevin and he said that the crank pulley is still a go. He has been in contact with Bisi to get them finished up. It's funny, as stated above, that when I talked to Heidi a few weeks back, she said they had nothing more to do with them. I do not have any more details on what is taking place now. Maybe Kevin has gone back to Bisi after all else had failed. Kevin said he would keep in touch so there will be no further miss-communication.

He seemed sincere but I am still a bit skeptical. As long as he keeps the lines of communication open I will give him another chance.